Book and Travel with Confidence
As well as carefully crafting amazing and meaningful adventures across the planet, we’ve made booking them as flexible, safe and as simple as possible. With the ongoing impact of COVID-19, we’ve made a number of updates to our safety guidelines, flexible booking conditions and trip departures.
So, whether you’re planning a last-minute escape or planning further ahead, whenever you’re ready to book your next trip, we’re with you every step of the way. Ensuring not only your safety and well-being but that of our leaders, crew and the communities we visit, always. Plus giving you peace of mind with your booking.
Here’s the top 6 reasons why booking with us will give you peace of mind:
1. Total flexibility
As we’ve seen, things can chop and change quickly, so we’re here to reassure you. As long as you notify us about changes to your travel plans at least 60 days before your scheduled departure you’ll be able to select one of the following options:
Free date changes
You can change your departure to a later date. We’ve added our 2022 and 2023 dates on the website for you to choose from. You’re also most welcome to request a date that works for you or organise your own private group trip.
You can transfer your deposit to another available trip or hold your deposit on file indefinitely.
Convert it to credit
Save it for later. This, along with all payments, is 100% financially protected.
Get a refund
Being a small family business, we pride ourselves on personalised customer service and offer full and prompt refunds.
2. You can trust Adventurous Ewe
This year we’ve had to unfortunately postpone all our overseas adventures, and from a personal perspective, we’ve done what we can to help support some of our local crew financially. We’re proud to say that all our overseas travellers have either transferred their booking to a 2022 departure at no extra cost or received a full and prompt refund.
We’re a member of AITO (The Specialist Travel Association) following an in-depth application process. As a quick overview, the membership is formed of companies, usually owner-managed like us, who create travel experiences with the highest levels of professionalism, quality travel experiences and excellent personal service. The Association also promotes the unique range of its members’ travel packages and encourages the highest standards in all aspects of tour operating. Our membership also dictates that we have financial protection for all our trips and other travel arrangements.
We’ve got you covered – financial protection
If your adventure needs to be cancelled for any reason, like say a global pandemic, you won’t be left stuck and you’ll be offered plenty of alternative options thanks to our financial protection arranged by IPP (International Passenger Protection) which is underwritten by Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group.
Plus, if you opt to book your flights through our Flight Agent, you’re covered as our agent is ABTA and ATOL.
Secure online payments
All bookings can be made online with Mastercard, Visa and debit card or via BACS. You can also opt to pay via monthly instalments. We use WorldPay and Stripe to handle all our online payments as it is a payment platform which are world leaders in payment processing offering superior security for both you and us as a company.
Pay in instalments, interest free
We’re well aware that adventures can be a significant investment so we’ve set out to make it easy to afford. Once you’ve put down your deposit, you can pay the remaining balance off in monthly instalments with no extra charges so you can get out there and live your dream.
3. Trip cancellations
Due to the ongoing global impact of COVID-19 and with many international borders remaining closed for an unforeseen period, Adventurous Ewe has cancelled all our overseas trips until at least 1 October 2021. Rest assured we closely monitor developments and update our departure to each destination accordingly. We will be in direct contact with anyone who has booked on an overseas trip with regular updates as overseas travel restrictions and changes.
This global health crisis has impacted everyone enormously, so we want to ensure your future travel plans are safe whilst also reassuring you that we are committed to supporting you, our valued flock, in the best possible way that we can.
If you book on a trip that we are forced to cancel due to the pandemic, you will have the option to join another trip at a later departure with no admin costs or receive a full refund or credit note (excluding flights or insurance payments as these have their own booking conditions directly with the supplier).
At present all our UK trips are running as planned in accordance with our COVID-19 Safety & Well-being Guidelines. Rest assured we’re monitoring the situation closely and will adapt our operations accordingly plus notify you at least one month prior to your scheduled departure date if your trips is cancelled or changed in any way. Please be reassured that Adventurous Ewe carefully follows government travel advisories when making decisions about operating trips.
You choose to cancel your trip within 60 days of departure despite no official advice against travel
We respect your decision if you no longer wish to travel regardless of the destination or official advice. If you choose to cancel your trip, we will happily make those arrangements for you though please note, if there is no F&CO advice against travel, our standard cancellation terms will apply.
4. Travel insurance with COVID-19 cover
Travel Insurance is an important part of any booking. It is compulsory that everyone who travels with us has taken out adequate travel insurance which includes, among other things, cover for the full value of your trip, medical (emergency, evacuation and repatriation) arrangements, activities undertaken, personal liability, cancellation, curtailment and loss of luggage and personal effects and COVID-19 travel cover.
For UK residents we have partnered with Campbell & Irvine Direct to provide you with a travel insurance. If you would like to obtain cover for your trip please feel free to contact specialist Insurance Brokers, Campbell Irvine Direct for a quote.
5. Travel with Confidence
We are proud to have adopted the new global Safe Travels protocols with health and hygiene global standardised practices as produced by the World Travel and Tourism Council. Adventurous Ewe has received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with assurance that we have implemented health and hygiene protocols that are aligned with WTTC’s Safe Travels Protocols.
Following the COVID-19 Industry Standard in Partnership with The National Tourist Organisations of Great Britain and Northern Ireland, we have followed and implemented government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.
6. Your safety
As we gradually return to running trips, the safety and well-being of you, our leaders, crew, suppliers and the communities we visit, we will remain our top priority and our return to operations will be done in a safe and responsible way. For more detailed info, please visit our Safety and Well-being page.
We are also proud to be implementing ATTA’s COVID-19 Health & Safety Guidelines, developed in collaboration with Cleveland Clinic, across all our trips. Please note, that our safety measures are not exhaustive and will evolve over time as we monitor and adapt to local and national public health recommendations and government guidelines.
If you have any questions or concerns about any of our trips or destinations, please get in touch with us. We’re here to help and give you plenty of peace of mind.